E-commerce sites have taken retail online and with such its audience. Once representatives used to be able to physically approach customers to see if they needed their…
Any enterprise that wants to increase its customer base by sending mobile messages should keep certain basic marketing rules in mind. When it is a startup, knowing…
The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s highly connected society, customers are relying on other people around them…